Good Hair Day
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Good Hair Day Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Good Hair Day has 1.5 star rating based on 11 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Renowned.
Cons: Disastrous company, No accountability, No customer service.Recent recommendations regarding this business are as follows: "The customer service at GHD has been difficult at best. They are slow in their response and their customer service lines they do not answer.", "Do not trust this company. Empty promises, no follow-through. They still have my $ and I have known of my products.", "Avoid GHD like the plague. They will rip you off. I ordered three items, they sent one wrong one and will not resolve it. I am out $700.", "Buy from a store. It is cheaper on their site. But I don’t trust if I can’t call!", "Use email for customer compliance".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Good Hair Day has 1.5 star rating based on 11 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Renowned.
Cons: Disastrous company, No accountability, No customer service.Recent recommendations regarding this business are as follows: "The customer service at GHD has been difficult at best. They are slow in their response and their customer service lines they do not answer.", "Do not trust this company. Empty promises, no follow-through. They still have my $ and I have known of my products.", "Avoid GHD like the plague. They will rip you off. I ordered three items, they sent one wrong one and will not resolve it. I am out $700.", "Buy from a store. It is cheaper on their site. But I don’t trust if I can’t call!", "Use email for customer compliance".
Most users ask Good Hair Day for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Location. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Good Hair Day Reviews
"Lithium-ion specifications for the ghdunplugged."
Please advise written specifications of the lithium-ion battery inside the ghd unplugged. I would like to bring this with me on a flight, and need to have the...
"Warranty"
GHD does not honor their products warranty if bought other than a certified retailer. But they will accept the warranty registration when registering the...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund Request Please for Order 2693****
Preferred solution: Full refund
User's recommendation: The customer service at GHD has been difficult at best. They are slow in their response and their customer service lines they do not answer.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mendota, Minnesota
Resolved: Unresolved Order mishap
Company fixed the issue and I have been provided with apology. It took over a month.
At the 30 day mark I filed a claim with my bank.
It was 35 days later and after repeated hassling GHD that relented and sent my products. I dismissed the claim.
- Renowned
- Disastrous company
- Will not resolve order issue
- No accountability
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid GHD like the plague. They will rip you off. I ordered three items, they sent one wrong one and will not resolve it. I am out $700.
Stillwater, Minnesota
Unresolved Order mishap
User's recommendation: Do not trust this company. Empty promises, no follow-through. They still have my $ and I have known of my products.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lebanon, Pennsylvania
Warranty
Resolved: Status
Company fixed the issue and I have been provided with apology. No apologies took a month to refund my return
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cancel order
Preferred solution: Full refund
Modesto, California
Want to but can’t order
User's recommendation: Buy from a store. It is cheaper on their site. But I don’t trust if I can’t call!
Ontario, California
Questions regarding purchase
Hair straightener
I did not received my hair brush . Before I placed the order it was $35 hair brush in the cart for free but , when I just received the shipment I only received the ghd straightener.
If customer is spending this much dollars then at least we need a customer service .
This is like not satisfied bez it was an offer going on n I added to the cart . And before I go with any thing I tried to called the customer service they even did not came on the call .
I did not put my reviews yet but yes I m definitely going to put some reviews but before that I just want to put the details n I all ready mentioned it .
Preferred solution: No I only want my hair brush and yes I don’t want any apologies instead of you can provide me hair heat met . With hair brush .
Hair straightener
Preferred solution: Can you plz provide me a hair comb and yes now you guys have to proved me hair met to with that . Bez of other places we select you guys to give a better business.
Killarney, Co Kerry
Missing order
Toronto, Ontario
Broken
User's recommendation: Use email for customer compliance
Lebanon, Ohio
GHD Straightener
I have tried to be in contact with someone, anyone, from GHD in regards to a return I made. The only thing I have heard was the following after this...I have tried emails, calls, and chats with no response.
I just want to know what is going on with my straightener if it was covered by warranty anything?!?!?!?!? This email was sent April 26th, 2023...I have replied a few dozen times with no response?
!
Dear Jenna Weems,
Thank you for your recent ghd warranty return.
We are happy to advise that your ghd product has now been received and will be processed onto our system shortly. Our maximum turnaround time is 14 working days, should there be any issues with your return a member of our team will be in contact with you directly.
If you have any queries please reply to this email and we will be happy to help in any way we can.
Kind Regards,
ghd Customer Service Team
User's recommendation: Don't waste your time or money
Orlando, Florida
Good hair day customer service
User's recommendation: Stop buying their products. They break in no time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
La Crosse, Wisconsin
No answer
User's recommendation: Don’t use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My order was canceled for no reason
Preferred solution: An answer as to why I’m being treated like this
User's recommendation: Very sketchy outfit
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